ShopFlow AI

Terms & Conditions

Last updated: August 13, 2026

These Terms & Conditions govern your use of ShopFlow AI (the "Service"), an operations and production management platform for service and automotive customization businesses. The Service is owned and operated by Infinite Wraps LLC ("we", "us", "our"), trading as ShopFlow AI. By creating an account, accessing, or continuing to use the Service you agree to these terms. If you do not agree, do not use the Service.

1. Who you are contracting with

Your agreement for the Service is with Infinite Wraps LLC. If you accept these terms on behalf of a company or other organization, you confirm you have authority to bind that organization. If you are using the Service as an individual, you confirm you are of legal age to enter into a contract.

2. Your account

  • You must provide accurate information and keep it up to date.
  • You are responsible for keeping your credentials confidential and for all activity that occurs under your account and workspace.
  • Workspace owners and administrators are responsible for the team member accounts they create and the permissions they assign.

3. Licence and acceptable use

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. You must not misuse the Service. In particular you must not:

  • use the Service for any unlawful purpose;
  • engage in fraud, spam, or deceptive activity;
  • infringe the intellectual property or privacy rights of others;
  • interfere with the security or integrity of the Service, including uploading malware, probing or scanning systems, or scraping data;
  • reverse engineer, resell, redistribute, or circumvent technical limits such as seat counts or plan entitlements.

4. Your content

You retain ownership of the customer records, job data, photos, documents and other content you upload. You grant us a limited licence to host, process, and transmit that content solely to provide and support the Service. You are responsible for having the rights necessary to upload your content and for the lawfulness of the data you store.

5. Intellectual property

We retain all rights, title, and interest in the Service, including its software, documentation, design, and branding. Nothing in these terms transfers any of our intellectual property to you.

6. AI features

  • The Service includes AI-assisted features such as insights, summaries, and drafting help. Outputs may be inaccurate or incomplete and must be reviewed by you before being relied on.
  • AI outputs are not financial, legal, tax, or other professional advice and are not a substitute for professional judgement.
  • You are responsible for the prompts and inputs you submit, for having the rights to any content you submit, and for how you use outputs.
  • You must not use AI features to generate illegal content, deceptive impersonations, hateful content, malware, or to attempt to bypass safety controls.
  • We may filter, restrict, or refuse outputs, remove content, and suspend accounts where use breaches these terms. Rights holders may contact us at the support address below to report infringing content; repeat infringers will lose access.

7. Service availability

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or free of data loss. Maintenance, third-party outages, and factors outside our control can affect availability.

8. Payments and subscriptions

Paid plans are billed on a monthly or annual subscription basis at the prices shown on our pricing page. Payment, billing, currency, taxes, renewals, cancellations, and refunds are handled by our reseller in accordance with the Paddle Buyer Terms and our Refund Policy. Subscriptions renew automatically for the selected billing period until cancelled.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

9. Trials

Qualifying new workspaces may receive a 7-day Pro Shop trial with no credit card required. We do not charge you automatically at the end of a trial. When a trial ends without a paid plan, your data is preserved and your workspace moves to a read-only state until you choose a plan.

10. Suspension and termination

We may suspend or terminate access to the Service for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel your subscription at any time. On termination you may request an export of your workspace data within 30 days, after which it may be deleted or anonymised.

11. Warranties and liability

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Our aggregate liability is limited to the fees you paid for the Service in the 12 months preceding the claim. Nothing excludes liability for fraud, death, or personal injury where such exclusion is not permitted by law.

12. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

13. General

  • We may update these terms; material changes will be notified in-app or by email, and continued use constitutes acceptance.
  • You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets.
  • Neither party is liable for delays caused by events beyond its reasonable control.
  • These terms are governed by the laws of the State of Texas, USA, and the courts located there have exclusive jurisdiction, subject to any mandatory consumer protections in your country of residence.

14. Contact

Infinite Wraps LLC — support@shopflow.ai